RIW READINGS | richcourses

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Business and Professional Communication (COMS 361)

Readings

(Kindly illustrated by the [more or less]
fine folks at Dunder Mifflin)

Unit 1 Readings (Intro, Necessaries)

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REQUIRED

Bass, A. N. (2010). From business dining to public speaking: Tips for acquiring professional presence and its role in the business curricula. American Journal of Business Education, 3(2), 57-63.

Granero-Molina, J., Fernandez-Sola, C., & Aguilera-Manrique, G. (2009). Applying a sociolinguistic model to the analysis of informed consent documents. Nursing Ethics, 16(6), 797-812.

Lovett, M., & Jones, I.S. (2008). Social/interpersonal skills in business: In field, curriculum and student perspectives. Journal of Management and Marketing Research, 1, 75-99.

SUGGESTED

Fox, S. (2008). Business etiquette for dummies (2nd Ed.) Hoboken, NJ: Wiley.

Kaur, B. (2018). Poles apart or not: Business etiquette and manners. Pramana Research Journal, 8(8), 308-312.

Zand-Vakili, E., Kashani, A. F., & Tabandeh, F. (2012). The analysis of speech events and Hymes' SPEAKING factors in the comedy television series "Friends." New Media and Mass Communication, 2, 27-43.

Unit 2 Readings (Measuring, Org COMS)

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REQUIRED

Kegan, R., & Lahey, L.L. (2001). The real reason people won't change. Harvard Business Review, 77, 51-58.

Guzley, R. M. (1992). Organizational climate and communication climate. Management Communication Quarterly, 5(4), 379-402.

Westside Toastmasters. (n.d.). Leader communications planning. https://westsidetoastmasters.com/resources/communication_secrets/ch04.html

SUGGESTED

Hill, S. K., & Northouse, P. G. (1978). A research design for studying communication climate within an organization. The Journal of Business Communication, 15(2), 37-44.

Minter, R. L. (2010). Organizational communication audits: Assessing core communication competencies within the organization. International Journal of Management and Information Systems, 14(5), 107-118.

Nordin, S. Md, Sivapalan, S., Bhattacharyya, E., Ahmad, H. H. W. F. W., & Abdullah, A. (2014). Organizational communication climate and conflict Management: Communications management in an oil and gas company. Procedia Social and Behavioral Sciences, 109, 1046-1058.

Unit 3 Readings (Cooperating, Group COMS)

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REQUIRED

Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42(3), 530-557.

Klocke, U. (2007). How to improve decision making in small groups: Effects of dissent and training interventions. Small Group Research, 38(3), 437-468.

SUGGESTED

McCaffrey, R. G., Hayes, R., Stuart, W., Cassell A., Farrell, C., Miller-Reyes, C., & Donaldson, A. (2010). A program to improve communication and collaboration between nurses and medical residents. The Journal of Continuing Education in Nursing, 41(4), 172-178.

Warketin, M., & Beranek, P. M. (1999). Training to improve virtual team communication. Information Systems Journal, 9, 271-289.

Unit 4 Readings (Leading by example, Rhetoric)

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REQUIRED

Cheney, G., Christensen, L.T., Conrad, C., & Lair, D. J. (2004). Corporate rhetoric as organizational discourse. In D. Grant, C. Hardy, C. Oswick, & L. Putnam (Eds.), The Sage Handbook of Organizational Discourse (pp. 79-103. London: Sage.

Knouse, S.B., & Giacalone, R.A. (1992). Ethical decision-making in business: Behavioral issues and concerns. Journal of Business Ethics, 11(5,6), 369-377.

Taylor, M. (2011). Building social capital through rhetoric and public relations. Management Communication Quarterly, 25(3), 436-454.

SUGGESTED

Alpaslan, C.M., Green, S.E., & Mitroff, I. I. (2008). Using a rhetorical framework to predict corruption. EJBO Electronic Journal of Business Ethics and Organization Studies, 13(2), 5-11.

Alvesson, M. (1993). Organizations as rhetoric: Knowledge-intensive firms and the Struggle with Ambiguity. Journal of Management, 30(6), 997-1015.

Epstein, E.M. (2007). The "good company," rhetoric or reality? Corporate social responsibility and business ethics redux. American Business Law Journal, 44, 207-219.

Unit 5 Readings (Reaching out, Media studies)

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REQUIRED

Dennis, A.R., Fuller, R.M., & Valacich, J.S. (2008). Media, tasks, and communication processes: A theory of media synchronicity. MIS Quarterly, 32(3), 575-600.

Gilpin, D. (2010). Organizational image construction in a fragmented online media environment. Journal of Public Relations Research, 22(3), 265-287.

Rice, R. E. (1993). Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Communication Research, 19(4), 451-484.

SUGGESTED

Dourish, P., & Mazmanian, M. (2012). Media as material: Information representations as material foundations for organizational practice. In P. Carlie, D. Nicolini, A Langley & H. Tsoukas (Eds.), How matter matters: Object, Artifacts and materiality in organization studies (p. 1-33). Oxford: Oxford University Press.

Veil, S. R., Buehner, T., & Palenchar, M. J. (2011). A work-in-process review: Incorporating social media in risk and crisis communication. Journal of Contingencies and Crisis Management, 19(2), 110-122.

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